1.1. Terumo Europe NV and its Affiliates (hereinafter collectively "Terumo" or "we") are committed to protecting your Privacy and Personal Data and to respecting your rights. This Privacy Notice ("Notice") explains the types of Personal Data we may collect and how we use, share, store and secure your Personal Data, in accordance with the applicable laws.
1.2. We have designed this Notice specifically for you, our customers, vendors, HCPs, patients, website visitors, job applicants and other contact persons.
1.3. For the purpose of this Notice, Personal Data or Data means the information that identifies you or allows you to be identified either on its own or in combination with other information, such as your first and last name, gender, date of birth, home address, phone number, email address or other contact details, preferred language, identification numbers and license plate numbers.
2.1. We may collect Data that you have voluntarily provided to us (for example by applying or registering for an event, visiting our booth at a congress, participating in trade fairs, webinars, seminars, training events, by submitting your resume or business card, responding to a survey or participating in a Website feature) or that was provided to us by the company or organisation you work for.
2.2. It may be possible that we receive or indirectly collect Data about you, for example, from our business partners, from data brokers, or from public sources such as social networks or public websites.
3.1. We may collect and use the following categories of Personal Data, depending on your relationship with Terumo:
3.2. In addition to the Data categories listed above, we may use other types of Data relating to you that you may have voluntarily provided to us, that were provided to us in the context of our business relations or that we have deducted or generated from Data that were already in our possession.
4.1. We may use your Personal Data for one or more the following purposes:
4.2. The legal basis for using and processing your Data are, as the case may be, your consent for the use for specific purposes such as direct marketing to prospects, the performance of contracts, services and business transactions, compliance with our legal obligations, protection of your vital interests or our legitimate business interests such as proper handling of our activities, developing and improving our products, informing and communicating with our customers, vendors and partners, protecting our organization, our activities, partners, patients and the general public.
At all times we aim to minimize the Personal Data we process, to make sure we only use your Data when and in so far we need it. Where possible we also pseudonymise or key-code your Data so that you cannot be directly identified. For example the hospitals and clinical centers involved in our clinical studies link your clinical data to a patient number before sharing the data with us and we only process such key-coded data.
6.1. Within Terumo we restrict access to your data to employees and any person acting under our authority on a need-to-know basis, who respect our confidentiality rules and comply with our instructions.
6.2. We may share your Data to selected third parties outside Terumo who provide services to us or on our behalf, such as advertising and marketing services, IT services, hosting services, data analytics services, event management services and other professional services.
6.3. We may also share your Data with authorized distributors, business partners or other suppliers, who are involved in providing our products and services to you, to communicate with you or to respond to your queries.
6.4. We may also need to transfer your Data to other recipients if we believe in good faith that this is necessary or useful, such for example Hospitals, HCPs, or ethical committees in the context of pre- and post-market research and clinical trials; attorneys, insurance companies, auditors, public prosecutors, enforcement authorities and courts to safeguard the rights and interests of our organization, our people, our customers and partners or the public in general;
6.5. We may also share your Data to other Terumo companies in order to optimise the use of information or to improve the quality of our products and effectiveness of our activities.
6.6. When we share your Personal Data with third parties or other Terumo entities who process Data on our behalf as processors we will ensure those parties provide sufficient guarantees on the lawfulness, transparency and security of your Personal Data in line with applicable data protection law.
6.7. We are an international organisation, operating globally and may therefore transfer your Personal Data outside the European Economic Area (EEA). Transfers from our entities in the European Economic Area to entities outside the EEA are covered by intercompany data transfer agreements in line with EU privacy and data protection law. When your personal data is shared by us with or transferred by or to a third party outside the EEA, when required, we will enter into the appropriate data transfer agreements or otherwise make sure appropriate safeguards are in place.
We will only use your Personal Data for as long as it is necessary for the purposes listed above.
In this respect, we have established a data classification and retention policy in the framework of our internal Data Retention Policy.
8.1. We have implemented reasonable, risk-based technical and organisational measures to ensure that your Data is protected from loss or disclosure, unauthorised use, modification or destruction.
8.2. Under the privacy laws you have certain rights in relation to the Personal Data we hold about you, such as the rights of information about and access to your Personal Data, rights to rectify or complete your Personal Data, rights to object to or restrict or cease certain processing, rights to delete your personal data and the rights to be forgotten.
8.3. You can request the exercise of your rights by contacting us using the contact details below.
8.4 In order to guarantee the security of your Data and to avoid any misuse, before responding to your request, we will ask you to provide us with an acceptable proof of your identity and will verify the legitimacy of your request and whether all the conditions have been satisfied.
9.3 You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled. You also have the possibility to remove from your browser cookies set by the Website. Please refer to your browser instructions to learn more about how to adjust or modify your browser settings.
If you have any questions or concerns about the way we collect, store and use your Data, don't hesitate to direct them to your contact person at Terumo, who will, where necessary, redirect them to our Privacy Office.
You can also reach us at firstname.lastname@example.org by attaching a recto verso copy of your identity card to your request.
You can also contact Terumo Europe NV, Privacy Office, Interleuvenlaan 40, B-3000 (Company number: 0408.270.327 - RPR Leuven; VAT BE 0408.270.327)
We will deploy our best efforts to find a quick and fair solution to any concern that you may submit to us.
In addition, if you have reasons to believe that the Processing of your Personal Data by Terumo infringes the Applicable Laws, you have the right, at all times, to lodge a complaint with the supervisory authority of your choice. You can reach the Belgian Data Protection Authority through: www.dataprotectionauthority.be
This information is intended for professionals in the pharmaceutical supply chain who are interested in primary packaging, injection components and medical devices from Terumo Pharmaceutical Solutions, for use in combination with their respective drug products (hereafter, pharmaceutical professionals).
This is HCP only content